Knowing Your Customer: An Integral Part of Marketing Success


Established in the late 1900s, ANRIC provides domestic and international clients with professional development, quality assurance, engineering, and consulting services in the power, chemical, and petrochemical industries within the nuclear and non-nuclear sectors.


For this project, CreativeWorks Marketing was awarded the Hermes Award for Marketing Research and Strategy in 2015.


The Challenge

ANRIC wanted to expand their business not only into new markets but also with added services. Before making the investment, they wanted to better understand their customers and industry standards and have a strategic direction for their marketing activities.

Our Approach

CreativeWorks Marketing conducted not only an in-depth qualitative study with several customers but also a competitive analysis to understand industry best practices. This research provided great insight for the development of a strategic marketing plan, which outlined what ANRIC is known for and how their customers perceive them.

Our Solution

  • Create a strategic marketing plan to include research findings, testimonials from customers, competitor analysis, and service delivery methods.
  • Research revealed what customers want and value.
  • To expand their business, they need to define a unique selling feature to build a reputation based on what their customers value (their “special” difference).
  • Based on the research, their customers are not interacting online and an industry-specific approach was developed to engage their audience.

Today Anric Has

  • A clear understanding of who they are and what their brand stands for;
  • The perception their customers hold about their brand and what customers value about the brand;
  • Indicators for process improvements;
  • A stronger sense of their competitors and the value they hold in the industry; and
  • A strategic path for specific marketing initiatives that will help the business stay relevant to their customers and ahead of their competition.